How to perform a hard reset when my HTC One is unresponsive
Click each step to see the action. You can also click the picture or use the arrow keys.
- If the HTC One becomes unresponsive or doesn't perform as expected, you can perform a hard reset to return it to a factory default state.
- 1. Press and hold the Power button. Keep the button held down until the screen goes off.
- 2. The phone will now restart.
- 3. The phone will reset some settings and then reboot. Personal data and accounts will remain untouched.