Click each step to see the action. You can also click the picture or use the arrow keys.

  • If the HTC Sensation 4G becomes unresponsive or doesn't perform as expected, you can perform a hard reset to return it to a factory default state.
    Important: A hard reset will delete your data, apps and settings. It will not remove data from the memory card.
  • 1. Ensure the Sensation 4G is off. If it won't turn off, remove then reinsert the battery.
  • 2. Lift the bottom of the battery cover and pull away from the phone.
  • 3. Remove the battery, wait for a few seconds, and then reinsert the battery.
  • 4. Line up the battery cover hinge with the designated holes inside the smartphone, then push the cover down until it clicks into place.
  • 5. Press and hold the Volume Down button, then briefly press the Power button. Keep the Volume Down button held down until the boot menu appears.
  • 6. Scroll to FACTORY RESET by pressing the Volume Down button twice.
  • 7. Press the Power button.
  • 8. The device will now wipe all contents and reboot to the initial setup screen.