How to perform a hard reset when my ZTE Grand X 2 is unresponsive

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If the ZTE Grand X 2 becomes unresponsive or doesn't perform as expected, you can perform a hard reset to return it to the factory default state. Please note that all of your data, downloaded apps and settings will be erased during the reset.
1. Ensure the phone is turned off.
2. Press and hold the Volume up button, then press the Power button and let go.
3. Scroll to wipe data/factory reset using the Volume down button.
4. Press the Power button.
5. Scroll to Yes -- delete all user data using the Volume down button.
6. Press the Power button.
7. The phone will now wipe all contents.
8. Press the Power button.
9. The phone will now reboot to the initial setup screen.